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- The topic ‘Before you get started’ is closed to new replies.
1. Make sure you’ve read the FAQ and pre-sale FAQ.
2. Make sure you’ve searched the forum for the answer to your question before you open a thread.
3. If you have problems with our themes, first try disabling all plugins, and then activate one by one until you find which one is causing the problem. Also, try emptying your browser cache or caching plugins like W3Total Cache, WP Super Cache, Hyper Cache and similar.
4. Do not use a forum to promote your product, service or business.
5. Use services such as Dropbox, Google Drive or Sky Drive to upload files and provide us a link.
6. Always post a link to your site and as much information as you can so we can understand the problem better and solve it faster.
7. Respect the forum staff.
8. Don’t “bump” posts.
9. Don’t PM or email other forum members with requests for help.
10. Be polite.
Whether you are a new or existing user, our video tutorials are here to help you get the most out of our themes.
We generally manage the support forum Monday to Friday from 9am to 4pm – Eastern European Time (EET), so please be aware of time differences.