Frequently Asked Questions
Answers to the most commonly asked pre-sales questions
1. What Is WordPress?
WordPress is one of the most popular content management and blog publishing applications on the web today. It was released in 2003 as a basic blog engine and, over time, evolved to a fully featured, customizable website creation tool, used by millions of people and businesses. WordPress can be downloaded for free at http://www.wordpress.org/download.
2. What Is A Theme?
The simplest explanation of a theme is this – theme is the look of your site. It’s also called template or skin. Our themes are specifically designed for ads (like AdSense), and for improving clickthrough rate (CTR) on your site.
3. How Do I Install My Theme?
There are a few ways to install a theme and the most common is through the WordPress dashboard – Appearance / Themes / Install Themes / Upload. You need to upload the theme.zip file and then simply activate it. The other ways are explained here.
4. How Do I Customize My Theme?
One of the best things about our themes is that they are highly customizable, and you don’t need to touch any code. Everything’s done via the theme options panel and WordPress customizer. With customizer, you can preview live all changes in real time: theme colors, background color, background image, logo changes and much, much more. If you prefer to do it all manually, no problem, child themes are supported too!
5. Do Your Themes Work On WordPress.com?
Our themes only work on self-hosted WordPress installations, not on WordPress.com. You can download WordPress from http://wordpress.org/download.
6. Do You Provide Support?
We provide support through our support forums and FAQ. We do not provide support via Facebook, Twitter, live chat or phone.
7. Do Your Themes Work With The Latest Version Of WordPress?
All our themes are up-to-date with the latest version of WordPress, and they are made to work with version 3.0 or higher. Any WordPress version below 3.0 may cause problems.
8. Can I Translate A Theme?
Yes, all our themes come with .po files for easy translation.
9. What Browsers Are Supported?
All major browsers are supported – Internet Explorer 8, 9, 10, the latest versions of Firefox, Chrome, Safari and Opera.
10. Can I Replace Your Link In The Footer?
Yes you can, but it’s appreciated if it stays.
11. How Do I Update My Theme?
You’ll get notification in the WordPress admin area if there’s a theme update available. If there is, just go there and update.
12. Do Your Themes Work With Plugins?
In 99% of cases yes, if the plugin is made by WordPress coding standards, there won’t be any problems. Still, conflicts can happen, and if this happens, let us know. We’ll be happy to take a look at what’s wrong.
13. Do Your Themes Work With WordPress Multisite (WPMS)?
Yes, in fact, all demos are on multisite!
1. How Does Purchasing A Theme Work?
You can purchase themes directly from our pricing page. There are three types of licenses you can purchase - Lite, Standard & Developer. Each one is different, so select the package you need. You'll then be taken to our checkout page where you will need to enter your email, first and last name. After this, your account will be auto-created and you'll be redirected to the downloads page. In case you're not redirected to the downloads page, you can download files via email (check spam folder if you didn't get email).
2. I Haven’t Received My Receipt Or Login Details?
First, check your spam folder. Email is usually sent right after purchase / registration. If there's nothing in your spam folder, contact us and we'll look into your payment and account.
3. Which Payment Types Do You Accept?
All payments are handled by ClickBank, so all major credit cards are supported, plus PayPal.
4. Is It Possible To Upgrade License?
No, not at this moment.
5. Where can I download files?
You'll receive email with download links, and you'll be also able to download files from Purchase confirmation page, right after you're redirected from ClickBank.com.